Viewing our site is free and, in most cases, the fastest way to find an answer for a problem is to enter a short description of the problem in the text box at the top of this page and press the Search button next to it. If any users have had the same problem as you, searching our site may give you an immediate answer for the problem.
If you cannot find an answer by searching our site, the next fastest way to find an answer is to enter OpenOffice and a short description of the problem in Google or your favorite search engine. Since NeoOffice is based on the OpenOffice office suite, searching for the same problem in OpenOffice may also give you an immediate answer.
NeoOffice 3.x and OpenOffice users: we recommend that you read the list of changes in NeoOffice 2014.2.
Unfortunately, we no longer sell direct support from the NeoOffice engineers. The NeoOffice engineers can only provide this service to a small number of users so we had to stop selling this service.
Since stability is one of our most important goals, we will attempt to fix any critical crashing and hanging bugs even if they are caused by NeoOffice's underlying OpenOffice code. Apple automatically collects crash reports from NeoOffice 2014.2 users. We analyze those crash reports to find the cause of each crash. NeoOffice 2014.2 users then receive our bug fixes through free updates in Apple's Mac App Store.
Our very limited funds only provide enough funding for one engineer. This limits the current scope of the NeoOffice project to keeping a stable version of OpenOffice running on Mac OS X. Because of these limits, fixing OpenOffice feature bugs is outside that scope.
Follow us on Twitter @NeoOffice.