Viewing our site is free and, in most cases, the fastest way to find an answer for a problem is to enter a short description of the problem in the text box at the top of this page and press the Search button next to it. If any users have had the same problem as you, searching our site may give you an immediate answer for the problem.
If you cannot find an answer by searching our site, the next fastest way to find an answer is to enter OpenOffice and a short description of the problem in Google or your favorite search engine. Since NeoOffice is based on the OpenOffice office suite, searching for the same problem in OpenOffice may also give you an immediate answer.
Since stability is one of our most important goals, we will attempt to fix any critical crashing and hanging bugs even if they are caused by NeoOffice's underlying OpenOffice code. Apple automatically collects crash reports from NeoOffice Mac App Store users. We analyze those crash reports, find the cause of each crash, and fix each crash as fast as possible. Every month or so, we release updates for both NeoOffice Mac App Store and NeoOffice Classic Edition that include all of our fixes.
Our very limited funds only provide enough funding for one engineer. This limits the current scope of the NeoOffice project to keeping a stable version of OpenOffice running on Mac OS X. Because of these limits, fixing OpenOffice feature bugs is outside that scope.