I am having problems. How can I get help?
Our very limited funds only provide enough funding for one engineer and we must fit all NeoOffice software development, bug fixing, and support tasks into our available time. Because the development and bug fixing tasks use up a significant portion of our available time, we can only answer problems posted by our most generous donors.
Viewing our site is free and, in most cases, the fastest way to find an answer for a problem is to enter a short description of the problem in the text box at the top of this page and press the Search button next to it. If any users have had the same problem as you, searching our site may give you an immediate answer for the problem.
If you cannot find an answer by searching our site, the next fastest way to find an answer is to enter OpenOffice and a short description of the problem in Google or your favorite search engine. Since NeoOffice is based on the OpenOffice.org office suite, searching for the same problem in OpenOffice.org may also give you an immediate answer.
Direct support from the NeoOffice engineers
While many software products offload support to community forums that are not staffed by software engineers, the NeoOffice engineers believe in a different approach: the NeoOffice engineers handle all support requests directly. By working directly on support problems, in many cases we can fix critical crashing and hanging bugs as fast as possible.
Since Patrick Luby and Edward Peterlin are the only engineers available that have the skills to work on the NeoOffice code, we can only provide support to users who have paid US$100 (or €70 or £60 or CA$100 or AU$100 or ¥8334) or more within the last year.
Users who have paid US$100 (or €70 or £60 or CA$100 or AU$100 or ¥8334) or more within the last year can post in any of our NeoOffice forums. After you post a question or bug in our NeoOffice Support forum, the NeoOffice engineers will handle your support request directly.
You can view the payments made within the last year by viewing your account profile. If you think that any payments made within the last year are not included in this amount, we recommend that you ensure that you have linked your payments to your account. You can link your payments to your account by filling out your Payment Preferences.
I found a bug in NeoOffice. Will it ever be fixed?
Unfortunately, our very limited funds only provide enough funding for one engineer. This limits the current scope of the NeoOffice project to keeping a stable version of OpenOffice.org running on Mac OS X. Because of these limits, fixing OpenOffice.org feature bugs is outside that scope.
Since stability is one of our most important goals, we will attempt to fix any critical crashing and hanging bugs even if they are caused by NeoOffice's underlying OpenOffice.org code. If you qualify for NeoOffice support and you find a crashing or hanging bug, obtain a crash log or sample using the steps in this NeoWiki article, post a description of the bug in the NeoOffice Support forum, and attach the crash log or sample to your post using the instructions in this forum post.
How can I get notified of patch and release announcements?
If you want to receive announcements whenever a patch or new release of NeoOffice is available, we recommend that you use one of the following options:
- Follow us on Twitter @NeoOffice
- Subscribe to our release announcements RSS feed by clicking on this RSS feed using your web browser or RSS aggregrator
- Register for e-mail notification of any release announcements posted in this forum topic by logging into the NeoOffice forums and then clicking on this link