Viewing our site is free and, in most cases, the fastest way to find an answer for a problem is to enter a short description of the problem in the text box at the top of this page and press the Search button next to it. If any users have had the same problem as you, searching our site may give you an immediate answer for the problem.
If you cannot find an answer by searching our site, the next fastest way to find an answer is to enter OpenOffice or LibreOffice and a short description of the problem in Google or your favorite search engine. Since NeoOffice is based on OpenOffice and LibreOffice, searching for the same problem in OpenOffice or LibreOffice may also give you an immediate answer.
Mac App Store users: we recommend that you read the list of changes in NeoOffice Mac App Store.
Since stability is one of our most important goals, we will attempt to fix any critical crashing and hanging bugs even if they are caused by NeoOffice's underlying OpenOffice or LibreOffice code. Apple automatically collects information when the Mac App Store version of NeoOffice crashes. We investigate these error messages and fix each bug as soon as possible. Every month or so, we release updates with our latest fixes for both the Mac App Store version of NeoOffice and NeoOffice Professional Edition.
Our very limited funds only provide enough funding for one engineer. This limits the current scope of the NeoOffice project to keeping a stable version of LibreOffice running on Mac. Because of these limits, fixing LibreOffice feature bugs is outside that scope.
Follow us on Twitter @NeoOffice.