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Since stability is one of our most important goals, we will attempt to fix any critical crashing and hanging bugs even if they are caused by NeoOffice's underlying OpenOffice code. Apple automatically collects crash reports from NeoOffice Mac App Store users. We analyze those crash reports, find the cause of each crash, and fix each crash as fast as possible. Every month or so, we release updates for both NeoOffice Mac App Store and NeoOffice Classic Edition that include all of our fixes.
Our very limited funds only provide enough funding for one engineer. This limits the current scope of the NeoOffice project to keeping a stable version of OpenOffice running on Mac OS X. Because of these limits, fixing OpenOffice feature bugs is outside that scope.